User Management: Update a User

User Management: Update a User

Overview

Administrators can update user information from the Users page. This helps keep account records accurate when a user’s contact information, assigned unit, or role changes.

Who can update users?

User updates are available to administrators with access to the Directory section of the platform.

Admins can only assign roles that are equal to or lower than their own role.

Open a user record

To update a user:

  1. Log in to the admin platform.
  2. Select Directory from the left-side navigation.
  3. Search for or locate the user.
  4. Click the user’s row in the Users table.

5. The user details window will open.
6. Click Update User.


Update user information

The update window will open with the user’s existing information already populated.

You can update available fields such as:

  • First name
  • Last name
  • Email address
  • Phone number
  • Unit
  • Role

As you make changes, the update window will show which fields have been changed. Review the listed changes before saving.

To save the update:

  1. Edit the fields that need to be changed.
  2. Review the changes listed in the update window.
  3. Click Update.

Role assignment rules

When updating a user’s role, you can only assign a role that is equal to or lower than your own role.

If you do not see the role you need, your account may not have permission to assign that role.

What happens after a user is updated?

After the update is saved, the user record is updated in the platform. The new information will appear in the user details window and Users table where applicable.

Troubleshooting

I do not see the Update User button

Confirm that your account has administrative access to manage users.

I cannot assign a certain role

You can only assign roles equal to or lower than your own role. Contact an administrator with the appropriate access level if a higher role is needed.

I changed a field by mistake

Cancel the update before saving, or reopen the user record and update the information again.


    • Related Articles

    • User Management: Resend a User Activation Invitation

      Overview Administrators can resend an activation invitation to users who have not signed in to the platform yet. This is helpful when a new user did not receive the original invitation or needs the activation email sent again. When to resend an ...

    • Managing Users: Add, Update, and Deactivate Users

      Overview The Users page gives administrators the ability to manage community users directly within the platform. From this page, admins can add new users, update user information, resend activation invitations, and deactivate users when access is no ...

    • User Management: Add a User

      Overview Administrators can add new users directly from the Users page in the platform. Adding users helps ensure residents, staff, guards, and other authorized community members have the correct access to the system. When creating a user, admins can ...

    • User Management: Deactivate a User

      Overview Administrators can deactivate users from the Users page when a user should no longer have access to the platform. Deactivating a user disables their ability to log in and access the platform. The user record remains in the system and is ...

    • Violation Management Guide

      Easily log, track, and resolve community violations—all in one place. Community Tech’s Violation Management system helps your team stay organized, enforce community standards, and maintain clear communication with residents. Getting Started Navigate ...