Managing Users: Add, Update, and Deactivate Users
Overview
The Users page gives administrators the ability to manage community users directly within the platform. From this page, admins can add new users, update user information, resend activation invitations, and deactivate users when access is no longer needed.
These tools help keep user records accurate and support stronger community access control.
Who can use this feature?
User Management is available to administrators with access to the Directory section of the platform.
Admins can only assign user roles that are equal to or lower than their own role. This helps ensure users cannot grant higher access than they personally have.
Go to the Users page
To access it:
From this page, you can add a new user or select an existing user to view and manage their account.
Add a User
Overview
Administrators can add new users directly from the Users page in the platform. Adding users helps ensure residents, staff, guards, and other authorized community members have the correct access to the system.
When creating a user, admins can enter the user’s contact information, assign a unit, choose a role, and decide whether to send an activation invitation.
Update a User
Overview
Administrators can update user information from the Users page. This helps keep account records accurate when a user’s contact information, assigned unit, or role changes.
Resend a User Activation Invitation
Overview
Administrators can resend an activation invitation to users who have not signed in to the platform yet. This is helpful when a new user did not receive the original invitation or needs the activation email sent again.
Deactivate a User
Overview
Administrators can deactivate users from the Users page when a user should no longer have access to the platform.
Deactivating a user disables their ability to log in and access the platform. The user record remains in the system and is marked as deactivated.
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