Easily log, track, and resolve community violations—all in one place. Community Tech’s Violation Management system helps your team stay organized, enforce community standards, and maintain clear communication with residents.

Getting Started

Navigate to:
Community Enforcement → Violations

From this dashboard, you can:

• View all active and past violations

• Monitor key metrics like open violations and resolution time

• Search, filter, and export records
  
  
  

Creating a Violation

Click New Violation to log an issue.

Step 1: Enter Basic Details

Provide a clear and concise summary:

• Violation Title – A short description of the issue

• Description – Additional context or details

• Attachments – Upload photos or supporting documents

Step 2: Complete Required Fields

• Type – Select or create a violation category (e.g., Pressure Washing, Trash) These categories are managed by your community so they can be custom to the violation types you want!

• Status – Choose the appropriate notice level (1st Notice, 2nd Notice, Final Warning)

• Unit – Assign the violation to a specific property or resident

• Resolve By – Set a deadline for compliance
  
  
  

Step 3: Add Additional Information (Optional)

• Violation Fee – Apply a fine if applicable

• Comments (Visible to Resident) – Message the resident directly

• Notes (Internal Only) – Internal team notes not visible to residents

Step 4: Send & Create

• Toggle Send Notifications to notify the resident immediately

• Click Create Incident to log the violation

Selecting a Violation Type

When choosing a violation type:

• Use the search bar to quickly find an existing type

• Select from the list

• Or create a new type using the “+” option

This keeps your enforcement standardized across the community.

Assigning a Violation

Search and select the appropriate unit or resident.
Each violation is tied directly to a property, ensuring accurate tracking and communication.

Viewing Violation Details

Click any violation from the list to open the full detail view.

Here you’ll find:

• Current status and severity level

• Violation type and assigned personnel

• Full description and property details

• A complete activity log of all actions taken
  
  
  

Communicating with Residents

Use Add Comment to provide updates or request action.

• Enter your message

• Toggle Visible to Resident to control visibility

• Click Update to save

This ensures all communication is tracked in one place.

Updating a Violation

Click Update Request to make changes.

You can:

• Update the status (e.g., escalate or resolve)

• Add a message or update

• Choose whether the update is visible to the resident

All updates are automatically logged for transparency.

Activity Log

Every action is recorded in the Activity Log, including:

• Violation creation

• Status changes

• Assignments

• Comments and updates

This creates a complete audit trail for your team.

Resolving a Violation

Once the issue has been addressed:

1. Open the violation

2. Click Update Request

3. Change the status to Resolved

4. Add any final notes or confirmation

Resolved violations are removed from the active queue but remain accessible for reporting.

Best Practices

• Be clear and specific – Include detailed descriptions and photos

• Set realistic deadlines – Give residents a fair timeframe to comply

• Communicate consistently – Use comments to document all interactions

• Maintain accuracy – Ensure violations are tied to the correct unit

• Close the loop – Only mark as resolved after confirming compliance