User Management: Deactivate a User

User Management: Deactivate a User

Overview

Administrators can deactivate users from the Users page when a user should no longer have access to the platform.

Deactivating a user disables their ability to log in and access the platform. The user record remains in the system and is marked as deactivated.

Who can deactivate users?

User deactivation is available to administrators with access to the Directory section of the platform.

Open a user record

To deactivate a user:

  1. Log in to the admin platform.
  2. Select Directory from the left-side navigation.
  3. Search for or locate the user.
  4. Click the user’s row in the Users table.
  5. The user details window will open.

Deactivate the user

From the user details window:

  1. Click Deactivate User.
  2. Confirm the action if prompted.

Once deactivated, the user will no longer be able to log in or access the platform.

What happens after a user is deactivated?

After a user is deactivated:

  • Their account is disabled.
  • They can no longer log in to the platform.
  • Their access to community tools and information is removed.
  • Their user record remains in the system.
  • Their status is marked as deactivated.

When should I deactivate a user?

Deactivate a user when they no longer need access to the platform, such as when:

  • A resident moves out of the community.
  • A staff member or guard no longer works with the community.
  • A user was added by mistake.
  • Access needs to be removed for security or administrative reasons.

Troubleshooting

I do not see the Deactivate User button

Confirm that your account has administrative access to manage users.

Can a deactivated user still log in?

No. Deactivated users are disabled from logging in and accessing the platform.

Is the user deleted from the system?

No. Deactivating a user does not delete their record. The user remains in the system and is marked as deactivated.

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