User Management: Resend a User Activation Invitation

User Management: Resend a User Activation Invitation

Overview

Administrators can resend an activation invitation to users who have not signed in to the platform yet. This is helpful when a new user did not receive the original invitation or needs the activation email sent again.

When to resend an activation invitation

Use Resend User Invitation when a user has been created but has not signed in or activated their account.

The user details window shows whether the user has signed in before.

Resend an invitation

To resend a user activation invitation:

  1. Log in to the admin platform.
  2. Select Directory from the left-side navigation.
  3. Search for or locate the user.
  4. Click the user’s row in the Users table.
  5. Review the user’s status in the user details window.
  6. Click Resend User Invitation.

The user will receive another activation email.

Important note for users who have already signed in

The resend invitation option is intended for users who have not signed in before.

If the user has already signed in, resending the activation invitation will not help them regain access. If the user does not remember their password, they should use the password reset option on the login page.

Troubleshooting

The user still did not receive the invitation

Ask the user to check their spam or junk folder. Confirm that the email address on the user record is correct. If needed, update the user’s email address and resend the invitation.

The user has already signed in but cannot access their account

The user should reset their password from the login page.

I do not see the Resend User Invitation button

Confirm that you have access to manage users in the Directory section.

    • Related Articles

    • User Management: Add a User

      Overview Administrators can add new users directly from the Users page in the platform. Adding users helps ensure residents, staff, guards, and other authorized community members have the correct access to the system. When creating a user, admins can ...

    • Managing Users: Add, Update, and Deactivate Users

      Overview The Users page gives administrators the ability to manage community users directly within the platform. From this page, admins can add new users, update user information, resend activation invitations, and deactivate users when access is no ...

    • User Management: Deactivate a User

      Overview Administrators can deactivate users from the Users page when a user should no longer have access to the platform. Deactivating a user disables their ability to log in and access the platform. The user record remains in the system and is ...

    • User Management: Update a User

      Overview Administrators can update user information from the Users page. This helps keep account records accurate when a user’s contact information, assigned unit, or role changes. Who can update users? User updates are available to administrators ...

    • Violation Management Guide

      Easily log, track, and resolve community violations—all in one place. Community Tech’s Violation Management system helps your team stay organized, enforce community standards, and maintain clear communication with residents. Getting Started Navigate ...