Community Tech offers several visitor and access options—called Key Types—to support different entry scenarios while keeping your community secure and efficient. This guide explains what each key type is, when to use it, and how it works.

Log an Entry (No Key Sent)

What it is:
Logging an entry records a visitor’s access without sending a digital key.

How it works:

• The guard or admin manually logs the visitor

• Entry is typically verified by calling or confirming with the resident

• No QR code or digital pass is issued

Best used for:

• Walk-in or unexpected visitors

• Backup when a resident didn’t pre-register a guest

• Communities using traditional call-box verification

Think of it as:
The modern way to document the traditional gate call process

Send a Key (Digital QR Key)

What it is:
A digital QR code key sent to a guest for easy, fast entry.

How it works:

• Sent via text or email

• Can be valid for multiple days

• Can allow multiple uses during the approved time window

• Scanned by guards or used with integrated access systems

Best used for:

• Friends and family visiting over multiple days

• Short-term guests

• Residents who want a smooth, no-call entry experience

Think of it as:
A flexible, reusable digital guest pass

Party Key (Single-Use Event Key)

What it is:
A single QR code designed for events with multiple guests.

How it works:

• One key shared with all attendees

• Each guest uses the same QR code

• Valid for one event

• Tracks entries without creating individual visitor records

Best used for:

• Parties

• Gatherings

• Community events

Think of it as:
One key, many guests, one event

Frequent Visitor

What it is:
A trusted guest who can enter the community at any time without needing approval for each visit.

How it works:

• Added by a resident

• Requires admin approval before activation

• Once approved, no expiration or repeated approvals are needed

Best used for:

• Family members

• Caregivers

• Nannies

• Housekeepers

Think of it as:
Permanent guest access with admin oversight

Vendor

What it is:
Access specifically designed for businesses and service providers.

How it works:

• Used for companies (not individual guests)

• Helps track commercial access separately from residents and guests

• Can be logged or granted keys depending on community settings

Best used for:

• Landscaping companies

• Maintenance crews

• Utility providers

• Cleaning services

Think of it as:
Organized, trackable access for professional services

Choosing the Right Key Type

By using the right key type, communities can:

• Reduce gate delays

• Improve security

• Eliminate unnecessary calls

• Create a better experience for residents, guests, and guards