How to Approve a Frequent Visitor

Frequent Visitors are trusted guests—such as family members, caregivers, or service providers—who are allowed to enter the community at any time without repeated approval. To keep communities secure and organized, every Frequent Visitor added by a resident must be reviewed by an admin before activation.

This guide walks you through how to approve (or deny) a Frequent Visitor request in Community Tech.

When Does Approval Happen?

When a resident adds a Frequent Visitor:

• A To-Do item is automatically created for admins

• The visitor cannot enter the community until approved

• You’ll be prompted to review the request directly from your dashboard

Step-by-Step: Approving a Frequent Visitor

1. Open Your Dashboard

Log in to Community Tech and navigate to your Dashboard.
On the right-hand side, you’ll see your To-Do List.

2. Find the “New Frequent Visitor Added” Task

Look for a To-Do item labeled “New Frequent Visitor Added.”
This item includes:

• The visitor’s name

• The resident who added them

Click the To-Do item to review the request.

3. Review the Visitor Details

A modal window will pop up showing the Frequent Visitor’s information, such as:

• Visitor name

• Associated resident

• Any additional details provided by the resident

Take a moment to confirm the information looks accurate and appropriate.

4. Approve or Deny the Request

At the bottom of the modal, choose one of the following actions:

• Approve

  • The visitor is immediately approved

  • They can now enter the community at any time

  • The resident is notified automatically

• Deny

  • The visitor will not be granted access

  • The resident is notified that the request was denied

Once selected, the To-Do item is removed from your list.

Best Practices for Admins

• ✅ Approve Frequent Visitors for long-term, trusted guests

• 🔍 Double-check names and resident associations before approving

• 🚫 Deny requests that don’t align with community policies

Why This Matters

Approving Frequent Visitors helps:

• Reduce guard gate delays

• Eliminate repeated guest approvals

• Maintain security while improving resident convenience

It’s one more way Community Tech keeps communities moving smoothly—without the lines.