GateWatch Desktop: How to Send a Key
From the main dashboard, look at the top-right of the screen.
- Click the Create Visitor button next to Create Incident.
How to Create a Visitor QR Key in GateWatch Desktop
Use the Create Visitor flow in GateWatch Desktop to quickly send a secure QR key to your guest. The key can be scanned by guards or compatible devices at the gate—no hardware changes needed.
Step 1: Navigate to “Create Visitor”
A Create Visitor window will appear with several options:
Send a Key
Send a Party Key
Add Frequent Visitor
Log Vendor
Fill in the required fields:
Visitor Name* – Enter your guest’s full name.
Resident Name – Select the resident the visitor is coming to see.
Visitor Phone Number – Used to send the QR key by text (if available).
Visitor Email – Used to send the QR key by email (if available).
Key Start Time – When the key should become active.
Key Expiration Time – When the key should stop working.
License Plate Number – Optional, but helpful for gate staff to verify the visitor.
Required fields are marked with an asterisk (*).
Review the details to make sure everything is correct.
Click Send Key.
The visitor receives a QR key via SMS and/or email, depending on the contact info you entered.
When they arrive at the community, they simply show or scan the QR code at the gate.
For a standard one-time guest, click Send a Key.
Step 3: Enter Visitor Details & Send the Key
You’ll now see the Send a Key form.
What Happens Next?
Related Articles
Understanding Visitor & Access Key Types in Community Tech
Community Tech offers several visitor and access options—called Key Types—to support different entry scenarios while keeping your community secure and efficient. This guide explains what each key type is, when to use it, and how it works. Log an ...Mark a Parking Pass as Printed
Overview Communities that manage physical parking passes outside of Community Tech can now track whether a parking pass has already been printed. This feature adds a Parking Pass Printed indicator to visitor keys, making it easier for admins and ...Violation Management Guide
Easily log, track, and resolve community violations—all in one place. Community Tech’s Violation Management system helps your team stay organized, enforce community standards, and maintain clear communication with residents. Getting Started Navigate ...User Management: Add a User
Overview Administrators can add new users directly from the Users page in the platform. Adding users helps ensure residents, staff, guards, and other authorized community members have the correct access to the system. When creating a user, admins can ...Managing Users: Add, Update, and Deactivate Users
Overview The Users page gives administrators the ability to manage community users directly within the platform. From this page, admins can add new users, update user information, resend activation invitations, and deactivate users when access is no ...