How to Create a Visitor QR Key in GateWatch Desktop

Use the Create Visitor flow in GateWatch Desktop to quickly send a secure QR key to your guest. The key can be scanned by guards or compatible devices at the gate—no hardware changes needed.

Step 1: Log in to GateWatch Desktop

1. Open the GateWatch Desktop app on your computer.

2. Enter your email and password, then click Log In.

3. If you manage more than one community, select the correct property/community from the dropdown in the top-right corner.
   
   

Step 2: Navigate to “Create Visitor”

1. From the main dashboard, look at the top-right of the screen.

2. Click the Create Visitor button next to Create Incident.

3. A Create Visitor window will appear with several options:

   • Send a Key

   • Send a Party Key

   • Add Frequent Visitor

   • Log Vendor

For a standard one-time guest, click Send a Key.

Step 3: Enter Visitor Details & Send the Key

You’ll now see the Send a Key form.

1. Fill in the required fields:

   • Visitor Name* – Enter your guest’s full name.

   • Resident Name – Select the resident the visitor is coming to see.

   • Visitor Phone Number – Used to send the QR key by text (if available).

   • Visitor Email – Used to send the QR key by email (if available).

   • Key Start Time – When the key should become active.

   • Key Expiration Time – When the key should stop working.

   • License Plate Number – Optional, but helpful for gate staff to verify the visitor.

   Required fields are marked with an asterisk (*).

2. Review the details to make sure everything is correct.

3. Click Send Key.
   

What Happens Next?

• The visitor receives a QR key via SMS and/or email, depending on the contact info you entered.

• When they arrive at the community, they simply show or scan the QR code at the gate.